When Receiving Your Product

Before signing the shipping report, check the box of your product for any damage or problems. If, for any reason, there is damage or deficiency, or an opening on the parcel tape, return your box to the cargo officer with a request to keep a report, without signing any documents regarding the delivery. If you fulfill this obligation, your new products will be sent to you immediately. In case of receiving products with damaged boxes or allegedly missing contents, we are not responsible for the damage or shortage of the products inside. Please report this situation in writing to info@doraykumas.com or our WhatsApp line at +90 501 128 38 85, along with your order number, as soon as possible.

Customer Service

For all your questions about your orders and information about the products, you can contact us from anywhere in the world at +90 501 128 38 85 or request support by filling out our contact form.